Building an Architecture to Predict Customer Behavior in a Revenue-Critical System

QCon New York 2023

Session Architecture

Building an Architecture to Predict Customer Behavior in a Revenue-Critical System

Wednesday Jun 14 / 01:40PM EDT (50 minutes), Salon A-C

Abstract

At Neon digital bank in Brazil, we strive to make revenue-impacting predictions based on customer behavior. Building a low latency and high availability distributed system that meets this requirement becomes especially challenging.

In this talk, I will present how Neon improved the reliability, transparency and quality of its credit decisions by taking advantage of machine-learning models running on Tensorflow Serving and how we integrated the process with a credit approval backend on Go. I'll cover:

  • How to carefully roll out a new credit modeling system using dark launches and observability tools.
  • How Tensorflow Serving simplifies the serving path for machine-learning models, despite a few quirks and limitations.
  • How to meet latency and reliability requirements through network proximity while complying with regulatory constraints.
76% senior dev or higher
1:11 speaker ratio
60+ practitioners

QCon New York 2023 is a three day conference for senior software engineers, architects and team leads. An international program committee of working engineers selects every session. Patterns and practices, not products and pitches.

Slides & video

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